Privacy Policy

1 Introduction

Welcome. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us by phone.

We operate as an independent consultancy support service. We provide guidance to individuals who need assistance understanding service appointment booking for their vehicle, or who need help navigating their auto finance payment options. We do not represent, act on behalf of, or affiliate with any dealership, auto manufacturer, lender, or finance company.

By using this website or contacting us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use this website.

2 Information We Collect

We collect two types of information: information you provide to us directly, and information collected automatically when you visit our website.

a) Information You Provide

When you contact us by phone or through a form on our website, you may provide:

• Your name
• Your phone number
• Basic details about your inquiry (for example, the type of service you are looking for or a general description of your question)

We collect only the information necessary to respond to your inquiry and provide guidance. We do not ask you for, and you should not provide us with, sensitive financial information such as bank account numbers, credit card numbers, or social security numbers.

b) Information Collected Automatically

When you visit our website, certain information is collected automatically through standard web technologies, including:

• Your IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited and time spent on each page
• Referring website or source (e.g., how you arrived at our site)
• Cookie identifiers (see Section 6 for more detail)

This information is collected in aggregate and is primarily used to understand how visitors use our website so we can improve it. It is not used to personally identify you in most cases.

3 How We Use Your Information

We use the information we collect for the following purposes:

• To provide customer support: When you call us, we use your name and inquiry details to understand your situation and provide appropriate guidance.
• To respond to inquiries: If you contact us through our website or by phone, we use your contact details to follow up if needed.
• To improve our services: We use aggregated, non-identifiable data to understand what questions and needs are most common, so we can improve the guidance and information we provide.
• Internal analytics: We review anonymized usage patterns to understand website performance, identify technical issues, and optimize the user experience.
• Legal compliance: We may use or retain information where required to comply with applicable law, regulation, or legal process.

We do not use your personal information for unsolicited marketing purposes. We do not sell, rent, or trade your personal information to advertisers or marketing companies.

4 Important Limitations

Given the nature of our service, it is important that you understand what we do not do with your information.

Specifically:

• We do not access or log into any auto finance account or dealership account on your behalf.
• We do not process, handle, or transmit payments of any kind.
• We do not store sensitive financial data beyond what is incidentally shared in a general inquiry.
• We do not share your information with any auto finance lender, dealership, or manufacturer.

All payments, account interactions, and official bookings are handled directly between you and your chosen service provider or finance lender.

5 Sharing of Information

We take your privacy seriously. We do not sell, rent, or trade your personal information to any third party for commercial purposes.

We may share your information in the following limited circumstances:

Service Providers

We work with trusted service providers who help us operate our website and business. These may include web hosting companies, website analytics providers, and customer communication tools. These providers only receive the data they need to perform their specific function and are required to handle it responsibly.

Legal Requirements

We may disclose your information if required to do so by law, court order, or valid legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of individuals.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you if this occurs and describe your options.

6 Cookies & Tracking

Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device when you visit a website. They help the website function properly and allow us to understand how it is being used.

Types of Cookies We Use

• Essential cookies: Required for the website to function correctly. These cannot be disabled without affecting site functionality.
• Analytics cookies: Used to collect anonymous information about how visitors interact with our website, such as which pages are visited most. This helps us improve the site.
• Advertising / tracking cookies: If we run online advertising campaigns (such as Google Ads), cookies may be placed to measure ad performance and reach. These cookies do not identify you personally.

Managing Cookies

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website functions. Refer to your browser's help documentation for instructions on managing cookie preferences.

By continuing to use our website, you consent to the use of cookies as described in this policy.

7 Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure server environments, access controls, and standard industry practices for data protection.

If you believe your information has been compromised, or if you have concerns about the security of any data you have shared with us, please contact us immediately using the details in Section 12.

8 Your Rights

Depending on your location, you may have certain rights regarding the personal information we hold about you. These may include:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Right to opt out: You may request that we stop using your personal information for certain purposes, such as analytics.
• Right to a copy: You may request your information in a portable format where technically feasible.

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request.

9 independent Consultancy Disclaimer

Any guidance we provide is general and informational in nature. When you interact with an official brand, dealership, lender, or service provider, that interaction is entirely separate from our service and is governed by their own privacy policies and terms.

We are not responsible for the privacy practices or content of any external websites, service providers, or official brand portals that you may be directed to as part of our guidance. We encourage you to review the privacy policies of those entities directly.

References to brands such as Hyundai, Kia, or Genesis are made solely to describe the types of customers who may find our guidance useful. These references do not imply any partnership, endorsement, or official relationship.

10 Children's Privacy

Our website and services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. Our guidance services relate to auto finance and vehicle servicing, which are matters typically handled by adults.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately using the details in Section 12 and we will take steps to delete that information from our records.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

For significant changes, we may provide a more prominent notice on our website.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold, please contact us using the details below. We are committed to addressing your concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 5 business days.